Privacy Policy

🛡️ Privacy Policy – Grace Computers, Coimbatore

Effective Date: 27 July 2025
Website: https://www.gracecomputers.in
Contact Email: info@gracecomputers.in

🔍 1. What Information We Collect

  • Name, Mobile Number, Email ID
  • Address (for pickup & delivery or AMC visits)
  • Device Details (Laptop/PC brand, model, issue descriptions)
  • GSTIN & Billing Address (for tax invoice generation)
  • Website usage data (via cookies, analytics tools)
  • Any data you voluntarily submit through forms, chat, or feedback

🎯 2. How We Use Your Information

  • Schedule and provide IT repair & pickup services
  • Offer customer support via WhatsApp, email, or call
  • Generate GST-compliant invoices and service receipts
  • Send updates on repair status or product deliveries
  • Improve our website performance and service quality
  • Send marketing emails (if you opt in)

🗂️ 3. Data Sharing & Disclosure

We never sell your personal data.
Your information may be shared only with:

  • Our internal team for service execution
  • Trusted delivery/logistics partners for pickups/drop-offs
  • Law enforcement when legally required
  • CRM/marketing platforms (like Google, Zoho, etc.) for service updates

🔒 4. Data Protection Measures

  • SSL encryption for data transmission
  • Limited access to sensitive information
  • Password-protected access to admin tools
  • Regular malware scans & firewall monitoring

🚫 5. Cookies Policy

Our website uses cookies and analytics tools to understand traffic and improve usability.
You can control or disable cookies in your browser settings. However, disabling cookies may affect certain site functions.

🙋 6. Your Rights

You have the right to:

  • Request access to your personal data
  • Ask us to correct or delete your data
  • Opt out of marketing communications
  • Lodge a complaint regarding data misuse

To exercise these rights, email us at info@gracecomputers.in.

🔄 7. Data Retention

We retain service and billing data for at least 5 years (as per Indian tax & legal requirements). Non-essential data is deleted upon request.

🧾 8. Third-Party Links

Our website may contain links to third-party services (e.g., WhatsApp, payment gateways, Google reviews). We are not responsible for their privacy policies. Please review their terms before using.

⚠️ 9. Policy Changes

This policy may be updated periodically. The revised version will be posted on our website with an updated effective date.

📞 Contact Us

Email: info@gracecomputers.in
Address: Grace Computers, Peelamedu, Coimbatore, Tamil Nadu, India
Phone: 9994599917