Terms & Conditions

  • 📜 Terms & Conditions – Grace Computers, Coimbatore

    These Terms & Conditions apply to all services offered by Grace Computers through our website, in-store, or via pickup and delivery in Coimbatore. By using our services, you agree to the terms outlined below.

    1. Service Eligibility

    Grace Computers offers services to individuals, businesses, and institutions. Customers must be 18 years or older to enter into a service contract or booking agreement.

    2. Service Booking & Appointments

    • Bookings can be made online, via call, WhatsApp, or by visiting our service center.
    • Appointments are subject to technician availability and customer location.
    • A ₹400 non-refundable visit charge applies for doorstep services and is adjusted in final billing if the repair continues.

    3. Pickup & Delivery

    • Grace Computers offers secure pickup and delivery services across Coimbatore.
    • Devices are documented and packed before transport. Customers must provide accurate address and availability.
    • Delivery timelines may vary based on repair complexity or part availability.

    4. Warranty Terms

    • Services carry a warranty ranging from 7 to 90 days, depending on the type of repair or replacement.
    • Warranty applies only to the specific issue repaired. New issues are billed separately.
    • No warranty is provided for liquid/spill damage, power surge issues, or pre-existing conditions unless stated otherwise.

    5. Data & Liability

    • Grace Computers is not liable for data loss. Customers are encouraged to back up data before service.
    • Optional data backup service is available before repairs begin.
    • Grace Computers is not responsible for damage caused by unauthorized tampering prior to service.

    6. Payment Terms

    • All payments must be made in full at the time of service completion or delivery.
    • We accept UPI, cash, net banking, and card payments. GST invoices are issued for all transactions.

    7. Cancellation & Refunds

    • Cancellations are allowed before service begins. Pickup charge (if applicable) is non-refundable.
    • Refunds are processed only in case of billing error or double payment.

    8. Website & Digital Content

    • Content and visuals on our website are the intellectual property of Grace Computers.
    • Unauthorized copying, distribution, or misuse is strictly prohibited.

    9. Dispute Resolution

    In case of disputes, customers can reach us at info@gracecomputers.in. We aim to resolve issues amicably. Legal jurisdiction falls under Coimbatore, Tamil Nadu.

    10. Updates to Terms

    Grace Computers may update these Terms & Conditions without prior notice. Updated terms are effective once published on our website.

    📞 Contact Us

    If you have any questions regarding these terms:
    Email: info@gracecomputers.in
    Phone: 9994599917
    Visit: Contact Page